New owners and very friendly staff, my only complaint was the prior owners would wash and vacuum the care when they did repairs or maintenance which did not happen.
SERVICE REVIEW - We were driving through Arizona on our way to new mexico and had an unexpected oil leak that cause the engine to smoke. It was thankfully a minor issue that they were able to fix and get us back on the road in under two hours thanks to the service manager and the technicians.
Heading cross country stopped here to get tires checked due to dash memo. Dustin did a great job, greeting us, showing how to read and reset tire pressure sensors. Washed the car while we had a beautiful center to sit in and enjoy. What awesome Customer Service! Thanks Mercedes Dealership in Flagstaff!
The service department was amazing and extremely helpful.
The service department Randy, Dustin, Bruce and Nate were amazing and extremely helpful.
Local dealer. Personal service.
I don't usually do reviews, but when you receive first rate service, it needs to be acknowledged to those who delivered it. I brought my MB SL55 in for service - pretty minor in nature, but still worth an hour of diagnosis and repair. Not only did they fix the issue, they opted not to charge me for service - something I appreciate very much. Special thanks to Dustin and Kelly for taking care of this customer with great attention to detail. You have affirmed my trust in this dealership!
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